Returns & Exhanges

 We want you to be excited with your Chace New York product. We will  make it easy to makes things right .

HOW DO I MAKE A RETURN?

  To proceed, please visit the RETURN CENTER

• Returns received within 30 days of original ship date will be refunded in full, minus shipping charges.
• The product is unworn, unused and unwashed.
• The product has its original price tags attached
• No return accepted after 30 days.
• Returns received within 31-45 days of original ship date will receive store credit.
• Returns are processed within 5 business days after items are received and returned to the original form of payment.
• We are not responsible for lost or damaged packages in transit.

 Customers are responsible for paying return and exchange shipping costs.

 

WHAT ITEMS ARE NON REFUNDABLE?

The following items cannot be returned:

• Gift cards
• Discounted items (if applicable)

 

HOW DO I MAKE AN EXCHANGE?

• Please email support@chacenewyork.com with your order number and size exchange.